Terms of Business

These Terms and Conditions (“Terms”) apply to all memberships, class packs, sessions, products and services provided by Realign Pilates Limited (company number 17231834), referred to in these Terms as “we”, “us” or “our”. By purchasing, booking or attending any session, you agree to be bound by these Terms. If you do not agree to these Terms, please do not book or attend a session.

These Terms are governed by English law, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

1.Definitions

1.1 Member – any individual who has registered with us through our website, app or in our studio.

1.2 Staff – any person(s) working for us, or who has authorisation to represent us, in any capacity

1.3 Services – all classes, private sessions, memberships, class packs, online sessions and related services we provide.

1.4 Session – any individual class or private appointment, whether in studio or online.

1.5 Studio – any premises operated by Realign Pilates Limited.

1.6 Website/App – www.Realign.co.uk and the Realign Pilates booking application.

2. Bookings and Payments

2.1 All sessions must be booked and paid for in advance through the website or app.

2.2 Prices are shown at the point of purchase and include VAT where applicable.

2.3 By providing your payment details, you authorise us to store your payment method securely and to charge it for:

• membership subscription fees;
• booked sessions;
• late cancellation fees;
• no-show fees; and
• additional sessions taken outside your package.

2.4 Payments are processed securely through Stripe. We do not store your full card details.

2.5 If a scheduled payment fails, we will let you know and may attempt to take payment again. We may restrict your ability to make new bookings until the outstanding payment has been made.

3. Cancellation and No-show Policy

3.1 24-hour cancellation policy. You may cancel a booked session without charge up to 24 hours before its scheduled start time. Cancellations must be made through the website or app; cancellations requested by phone, email, social media or in person will not count as valid until also entered through the website or app, and any session not cancelled this way before the deadline will be treated as a late cancellation.

3.2 Late cancellations (under 24 hours). If you cancel less than 24 hours before your session, it will be deducted from your package or membership allowance. No refund or credit will be issued.

3.3 No-shows. If you do not attend a booked session and have not cancelled it through the website or app before the session start time, the session will be deducted from your package or membership allowance and a £5 no-show fee will be charged to your stored payment method. This fee reflects our administrative and instructor costs.

3.4 Unlimited memberships. Unlimited members may make one late cancellation per membership month at no extra charge. Each further late cancellation within the same membership month will incur a £10 fee. For this purpose, your “membership month” runs from your monthly renewal date, not the calendar month.

3.5 Studio-initiated cancellations. If we need to cancel a session, for example due to instructor unavailability or an operational issue, we will let you know as soon as reasonably possible and offer you a credit for that session or, where appropriate, a refund. No late cancellation or no-show fee will apply in these circumstances, and no further compensation is payable.

4. Memberships

4.1 Memberships are billed monthly in advance on the payment date shown at checkout.

4.2 Some memberships are subject to a minimum term, which will be clearly stated at the point of purchase. You may not cancel during a minimum term except as described in clause 6 (Consumer Cancellation Rights) or where required by law.

4.3 Membership cancellation. Once any minimum term has ended, you may cancel your membership by giving us one full calendar month’s written notice before your next payment date, using our Membership Cancellation Form. Your notice takes effect only once we have confirmed receipt of it in writing, and you remain a member with normal access and billing until that confirmation is given.

4.4 If we do not receive valid written notice as described above, your membership will continue and your next monthly payment will remain due.

4.5 If you cancel your membership and later rejoin, your previous membership rate is not guaranteed, and the pricing in force at the time you rejoin will apply.

4.6 Your membership remains active, and payments will continue to be taken in line with these Terms, until your cancellation has been confirmed by us in writing.

5. Class Packs

5.1 Class packs are valid for the period stated at the time of purchase, starting from the date of purchase.

5.2 Unused sessions expire at the end of the validity period and are non-refundable, except where a refund is required by law.

5.3 Class packs are non-transferable and may only be used by the member who purchased them.

6. Consumer Cancellation Rights (Cooling-off Period)

6.1 If you purchase services online or through the app, you have a 14-day cooling-off period from the date of purchase under the Consumer Contracts Regulations 2013.

6.2 If you ask us to begin providing sessions during the cooling-off period, you accept that once a session has taken place it cannot be refunded, and that if more than one session has been used, we will deduct a proportionate amount from any refund based on the number of sessions used.

6.3 After the cooling-off period ends, all purchases are non-refundable, except where a refund is required by law.

7. Studio Rules and Attendance

7.1 Please arrive at least 5 minutes before your session is due to start. If you arrive late, we may be unable to admit you to that session, in which case it will still count as used, with no refund.

7.2 Grip socks must be worn at all times in the studio.

7.3 Only sealed water bottles are permitted. Hot drinks are not allowed.

7.4 Equipment must only be used under instructor supervision, and must be cleaned and returned after use.

7.5 You must not attend a session under the influence of drugs or alcohol. If we reasonably believe this rule has been broken, we may refuse you entry or ask you to leave, and the session will count as used, with no refund.

7.6 You must tell your instructor about any injuries, medical conditions, including pregnancy, before taking part in a session.

8. Health and Safety

8.1 Exercise carries inherent risks. By attending a session, you confirm that you are physically fit to take part and have sought medical advice where appropriate.

8.2 You agree to follow all instructor guidance during sessions.

8.3 We may refuse participation where we reasonably believe that continuing would put your health or safety, or that of others, at risk.

9. Suspension or Termination

9.1 We may suspend or terminate a membership, or refuse entry to the studio, where a member breaches these Terms, behaves in a way that risks the safety or wellbeing of themselves or others, or engages in abusive, disruptive or otherwise inappropriate conduct.

9.2 Where we terminate a membership for the reasons in clause 9.1, no refund will be issued for unused sessions, and any outstanding fees remain payable.

9.3 We will confirm any suspension or termination to you in writing and explain the reason for it.

10. Personal Belongings

We are not responsible for the loss of, or damage to, personal belongings brought into the studio, except where this is caused by our negligence.

11. Limitation of Liability

11.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under law.

11.2 Subject to clause 11.1, we are not liable for losses that are not reasonably foreseeable, that result from your failure to follow instructor guidance or studio rules, or that are caused by circumstances beyond our reasonable control.

11.3 Subject to clause 11.1, our total liability to you arising out of or in connection with these Terms, whether in contract, tort or otherwise, will not exceed the total amount you have paid us in the 12 months before the event giving rise to the claim.

12. Circumstances Beyond Our Control

We will not be responsible for any failure or delay in providing our services caused by circumstances beyond our reasonable control, including extreme weather, fire, flood, power failure, industrial action, government action or public health emergencies. Where this affects a booked session, we will offer a credit or reschedule the session where reasonably possible.

13. Intellectual Property

All content, branding and materials associated with Realign Pilates remain our intellectual property and may not be copied, reproduced or used without our prior written consent.

14. Data Protection and Privacy

14.1 We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

14.2 Details of how we collect, use and store personal data, and of your rights in relation to it, are set out in our Privacy Policy.

14.3 You have the right to access, correct or request deletion of your personal data, and to withdraw marketing consent at any time, in accordance with our Privacy Policy.

15. Changes to These Terms

15.1 We may update these Terms from time to time to reflect changes in our services, legal requirements or business practices.

15.2 Where a change materially affects your rights, we will give you at least 14 days’ notice by email or through the app before it takes effect.

15.3 The version of these Terms in force at the time of your booking or membership payment will apply to that booking or payment.

16. General

16.1 Entire agreement. These Terms, together with our Privacy Policy and any specific terms shown at the point of purchase, form the entire agreement between you and us in relation to our services.

16.2 Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16.3 No waiver. If we do not enforce any part of these Terms on a particular occasion, this does not mean we give up our right to enforce it later.

16.4 Transfer of rights. We may transfer our rights and obligations under these Terms to another organisation, for example as part of a sale of our business, and will notify you if this happens. You may not transfer your membership or any rights under these Terms to another person without our prior written consent.

17. Governing Law and Jurisdiction

These Terms are governed by English law. Any disputes arising from them will be dealt with exclusively by the courts of England and Wales.

18. Contact Details

Realign Pilates Limited
2 Keepers Wood Way
Chorley
Lancashire
PR7 2FU

[email protected]