Cancellation and No-show Policy - Realign Pilates
If you are considering cancelling any of your classes, sessions or bookings, please review our cancellation policy below before cancelling any services in your booking account.
Cancellation and No-show Policy
At Realign Pilates, we know life doesn’t always go to plan and that from time-to-time, you may need to make changes to your bookings. Our Cancellation Policy sets out our terms and conditions around cancellations and no-shows, ensuring all our customers are treated fairly and with equity.
Late class cancellations or no-shows use spaces that another member could have used. To keep things fair for everyone and to help us run a reliable timetable, we ask all our customers take a moment to read through the policy below, preferably before booking any classes or one-to-one sessions.
Cancellation and No-show Policy
The following paragraphs summarise the cancellation and no-show sections of our Terms of Business:
- 3.1 24-hour cancellation policy. You may cancel a booked session without charge up to 24 hours before its scheduled start time. Cancellations must be made through the website or app; cancellations requested by phone, email, social media or in person will not count as valid until also entered through the website or app, and any session not cancelled this way before the deadline will be treated as a late cancellation.
- 3.2 Late cancellations (under 24 hours). If you cancel less than 24 hours before your session, it will be deducted from your package or membership allowance. No refund or credit will be issued.
- 3.3 No-shows. If you do not attend a booked session and have not cancelled it through the website or app before the session start time, the session will be deducted from your package or membership allowance and a £5 no-show fee will be charged to your stored payment method. This fee reflects our administrative and instructor costs and is charged because no shows prevent other customers being able to access this service.
- 3.4 Unlimited memberships. Unlimited members may make one late cancellation per membership month at no extra charge. Each further late cancellation within the same membership month will incur a £10 fee. For this purpose, your “membership month” runs from your monthly renewal date, not the calendar month.
- 3.5 Studio-initiated cancellations. If we need to cancel a session, for example due to instructor unavailability or an operational issue, we will let you know as soon as reasonably possible and offer you a credit for that session or, where appropriate, a refund. No late cancellation or no-show fee will apply in these circumstances, and no further compensation is payable.
Cancellation and No-show FAQs
Listed below are a range of frequently asked questions relating to our cancellation and no-show policy.
-
How do I cancel a session?
Cancellations must be made through the our booking app Momence. Cancelling by phone, sending an email, social media message, or in person doesn’t count until it’s also cancelled within the app. If you do if you contact us another way, please make sure to log the cancellation online too.
-
What happens if I cancel late or don't show up?
Cancelling a session with less than 24 hours before your session, or not showing up at all, means the session will be deducted from your package or membership allowance with no refund or credit. No-shows also incur a £5 fee to cover administrative and instructor costs. Please remember when you fail to attend a class you have booked, you also deprive somebody on the witing list from accessing that class. We ask you to bear this in mind when you make your booking(s).
-
I have an unlimited membership , do late cancellations still cost me?
You get one free late cancellation every membership month and this runs from your renewal date, not the calendar month. Any additional late cancellations within that same month will incur a £10 fee to cover the costs of the instructor and admin costs.
-
What if you cancel my session?
In the unfortunate situation arises where we need to cancel your class (e.g., sickness, injury, instructor availability), we will notify you as soon as possible. You will receive a full credit or refund for your booking and you won’t be charged a late cancellation or no-show fee.
We will make every effort possible to ensure that all timetabled classes and sessions are delivered, but unfortunately, sometimes we are unable to find suitable cover at the last minute. We are unable to provide any compensation for any sessions we need to cancel a class or session.